Contractor Customer Terms of Service

An “Order” is a checkout, order form, proposal, or other written record accepted by Customer that identifies a package, price, billing cadence, and any special terms. “Services” means the hosted and managed services in the Order. “Customer Data” means personal information or business records that Customer or its users submit to the Services. “Customer Materials” means Customer’s names, claims, logos, photos, copy, files, domains, and other supplied content.

The contract consists of the Data Processing Addendum for Customer Data, any signed amendment, the Order, the applicable product schedule in these Terms, and these master Terms, in that order if there is a direct conflict. The Privacy Policy is a notice describing Moblank’s data practices; it is not an Order. Public marketing does not silently add services, but a specific promise shown in the accepted checkout or Order remains part of the contract.

The Order and applicable product schedule identify what is included. Work outside that scope—including major redesigns, extra pages, advanced SEO, advertising management, migrations, custom integrations, print work, and major funnels—requires written approval and may require a separate quote.

An edit request is one customer-submitted bundle of related website changes, not each individual word or photo change. Requests are handled through the managed queue one active request at a time. Unused monthly Basic requests do not carry over unless an Order says otherwise. Moblank may ask Customer to split an unusually large or unrelated bundle into separate requests.

A stated launch window begins only after Moblank has the required business details, content, decisions, credentials, domain access, and approvals. Carrier, sender, texting-registration, registrar, Google, payment, and other third-party review can delay connected features. A timeline is an estimate, not a guaranteed completion date when Customer or a provider dependency is incomplete.

Customer must review business facts, claims, photos, service areas, pricing, licenses, contact details, and requested approvals. Moblank may rely on Customer’s approval and may pause work while material information is missing or disputed.

Customer authorizes Moblank and its payment processor to charge the payment method in the Order. Each monthly subscription renews for successive one-month periods, and the payment method is charged the amount shown at checkout plus applicable taxes on each renewal date, until cancellation takes effect. Moblank will disclose a trial or promotion, its end date or duration, and the first paid charge at checkout or in the Order.

Fees exclude taxes unless the Order expressly says otherwise. Customer must provide an accurate service and billing location and valid exemption documentation. Moblank may calculate, collect, and remit applicable sales, use, excise, telecommunications, or similar taxes and may pass through disclosed carrier or regulatory charges. Customer is responsible for taxes it is legally required to self-assess, excluding taxes on Moblank’s net income.

Moblank may retry a failed payment and may suspend paid features after notice while an amount is overdue. A chargeback does not cancel a subscription. Except where an Order says otherwise or law requires otherwise, charges for a paid period and approved work are non-refundable. Moblank will not add usage charges or top-ups that the applicable schedule says require approval without Customer’s approval.

Customer may cancel through the available billing portal or by emailing hello@moblank.com; Moblank will not require a sales call. Unless Moblank confirms an earlier effective date, cancellation takes effect at the end of the current paid period and stops later renewal charges. Cancellation does not reverse charges already due.

At service end, paid hosting, workspace access, automations, connected workflows, and provider-backed features may be disabled. Customer should export available records before access ends. On written request made within 30 days after the paid period ends, Moblank will provide a commercially reasonable export of readily available Customer Data unless retention, security, legal, provider, or technical limits apply. Transaction, tax, consent, suppression, communications, security, and audit evidence may be retained as described in the Privacy Policy.

A Customer-owned domain remains Customer’s. Moblank will reasonably assist with registrar or DNS handoff after undisputed amounts are paid. A business phone number is subject to carrier rules, account verification, portability, and any disclosed transfer costs; Moblank does not promise that every number can be ported or retained.

Customer must provide accurate account information, designate authorized users, protect devices, credentials, and sign-in links, and promptly report suspected misuse. Workspace owners and administrators may make decisions that bind Customer, including approvals, content changes, billing actions, exports, and acceptance of updated terms.

Customer is responsible for authorized-user activity and must remove access when a user’s authority ends. No one may enter another customer’s workspace, share access with an unauthorized person, or bypass access controls.

Customer is responsible for the legality, truth, and substantiation of its business claims, licenses, offers, prices, service areas, imported contacts, audiences, instructions, and Customer Materials. Customer represents that it has all rights, permissions, and notices needed for Moblank to host, edit, publish, transmit, and otherwise process them to provide the Services.

Customer must maintain any records, insurance, licenses, consent evidence, and disclosures required for its business and must not instruct Moblank to publish or send unlawful, deceptive, infringing, unsafe, or discriminatory material.

When Customer uses communications features, Customer is responsible for its audience, sender identity, consent, do-not-call screening, calling hours, recording disclosures, message content, frequency, opt-out handling, and compliance with carrier, platform, and legal requirements. Provider registration is not consent. Moblank may suppress, delay, or suspend traffic reasonably believed to be unlawful, abusive, misleading, unregistered, or likely to harm deliverability or number reputation.

Recipients may opt out as provided in a message, including by replying STOP where supported. Customer must not use purchased or scraped lists without documented authority, obscure its identity, interfere with suppression records, or send content prohibited by a carrier or email provider.

Customer may not create fake reviews, alter a person’s feedback, condition an incentive on a positive rating, threaten a reviewer, or violate a review platform’s rules. Customer is responsible for configuring and using review workflows lawfully. Delivery, response, moderation, and publication are controlled partly by recipients and third parties and are not guaranteed.

Phone, SMS, MMS, forwarding, voicemail, email delivery, and similar features depend on a selected carrier and may require identity, address, brand, campaign, and use-case approval. Number availability, caller-name display, spam labeling, delivery, and uninterrupted forwarding are not guaranteed. Emergency calling is not included unless the Order expressly identifies it and required registered-location setup is complete; Customer must maintain another way to contact emergency services.

Customer may not use a Moblank-managed number for unlawful robocalling, spoofing, high-risk traffic, prohibited content, or resale. Carrier limits, filtering, registration fees, taxes, and acceptable-use rules apply in addition to these Terms.

Customer controls the purposes and lawfulness of Customer Data it submits, and Moblank processes that data on Customer’s documented instructions to provide the Services. Moblank acts independently for its own account, billing, security, legal, and service-improvement records. The Data Processing Addendum version identified in the accepted contract release—initially /dpa/versions/2026-08-15—is incorporated when Moblank processes personal information for Customer.

Moblank uses reasonable administrative, technical, and organizational safeguards, but no system is completely secure. Customer must not submit Social Security numbers, payment-card data, protected health information, government credentials, or other specially regulated data unless an Order expressly authorizes that data and the required controls are in place. Customer must promptly report suspected unauthorized access.

Customer retains ownership of Customer Materials, Customer Data, and Customer-owned domains. Customer grants Moblank a non-exclusive, worldwide license during the relationship and any reasonable offboarding period to host, copy, modify, display, transmit, back up, and otherwise process them only to provide, secure, support, and maintain the Services or comply with law. Public portfolio or testimonial use requires separate permission.

Moblank and its licensors retain ownership of the platform, source code, templates, reusable components, automation logic, workflows, methods, internal tools, documentation, and branding (“Moblank Materials”). Customer receives a limited, non-exclusive, non-transferable right to use included hosted Moblank Materials while the subscription is active. Unless an Order expressly promises source delivery, a hosted website or generated output does not include transfer of Moblank source code, templates, or platform components.

Customer may provide feedback, which Moblank may use without payment, but feedback does not transfer Customer’s confidential information or Customer Materials. Copyright concerns may be sent to hello@moblank.com.

Each party may receive nonpublic business, technical, pricing, security, or customer information that a reasonable person would understand is confidential. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it.

Confidential information excludes information lawfully known without restriction, independently developed, received lawfully from another source, or made public without breach. A party may disclose information when legally required after giving notice where permitted. These duties continue for three years after disclosure, and trade secrets remain protected while they qualify as trade secrets.

Customer may not use the Services to violate law; deceive, harass, or impersonate; infringe intellectual-property or privacy rights; distribute malware; bypass security; probe another account; overload the service; conceal unlawful communications; or help another person do so.

Customer may not scrape, copy, reverse engineer, resell, or create a competing service from protected Moblank software, templates, or internal workflows except where applicable law does not allow that restriction.

Moblank relies on providers for payment processing, authentication, hosting, DNS, email, telephony, analytics, search profiles, and AI-assisted generation. Those providers may impose separate terms, approvals, limits, filtering, and privacy practices. Moblank may replace a provider or service component with a reasonably comparable one.

Temporary interruptions and provider policy changes can occur. Moblank does not guarantee search ranking, review volume, lead volume, booked work, response rates, revenue, number reputation, or another business result. Results depend on Customer’s market, work, pricing, responsiveness, reputation, demand, and use of the Services.

Moblank warrants that it will perform managed services in a professional and workmanlike manner. Customer’s exclusive remedy for a proven breach reported within 30 days is re-performance of the affected service or, if re-performance is not commercially reasonable, a prorated refund of the fee paid for that affected service period.

Except for that limited warranty and to the fullest extent permitted by law, the Services are provided as-is and as-available. Moblank disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties created by course of dealing. Third-party and beta features are provided without a Moblank performance warranty.

Customer will defend and indemnify Moblank, its personnel, and providers from third-party claims, damages, penalties, and reasonable costs arising from Customer Materials; Customer’s business claims, products, services, audiences, or instructions; Customer’s violation of law, consent or communications duties, or platform rules; or Customer’s misuse of the Services.

Moblank will promptly notify Customer of a covered claim, allow Customer to control the defense with qualified counsel, and provide reasonable cooperation at Customer’s expense. Customer may not settle a claim in a way that admits fault by or imposes a non-monetary obligation on Moblank without Moblank’s written consent.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, opportunities, or data, even if advised of the possibility.

To the fullest extent permitted by law, Moblank’s total aggregate liability arising from the Services will not exceed the fees paid or payable by Customer for the affected Order during the 12 months before the event giving rise to the claim. The cap does not limit Customer’s payment obligations or liability that cannot lawfully be limited.

Moblank may proportionally restrict or suspend Services for nonpayment, material breach, unlawful or abusive use, security risk, provider requirements, or likely harm to Moblank, Customer, recipients, or another person. When practical, Moblank will give notice and a reasonable opportunity to cure; urgent legal, security, carrier, or provider risks may require immediate action.

Either party may terminate as allowed by the Order. Payment, ownership, confidentiality, Customer responsibilities, indemnity, disclaimers, liability limits, dispute terms, and record-retention provisions survive as needed to give them effect.

No update applies retroactively. Moblank may update these Terms for future Orders and will give active customers advance notice of material changes. A material change to price, renewal, core scope, liability, data use, or dispute terms requires affirmative acceptance before the new term governs a later renewal unless law permits another method.

If Customer declines a required update, Customer may cancel before it takes effect and retain the cancellation and export access described above. Continued workspace access may be paused until an authorized owner or administrator accepts the current version; Terms, Privacy, support, billing, cancellation, export, and sign-out paths remain available.

Washington law governs this contract without regard to conflict-of-laws rules, except that the Federal Arbitration Act does not apply because these Terms do not require arbitration. Before filing a claim, a party will send a written description and allow 30 days for good-faith informal resolution, unless urgent injunctive relief is reasonably necessary.

The state and federal courts serving Kittitas County, Washington have exclusive jurisdiction, and each party consents to that venue. Either party may seek appropriate injunctive relief for unauthorized access, misuse of intellectual property, or breach of confidentiality.

The contract is the complete agreement for its subject and replaces prior statements on that subject. A failure to enforce is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder stays effective. The parties are independent contractors; neither may bind the other except as expressly stated.

Customer may not assign the contract without Moblank’s written consent. Moblank may assign it in connection with a merger, financing, reorganization, sale of assets, or successor business. Moblank may use subcontractors and remains responsible for its contractual duties. Neither party is liable for delay caused by events beyond its reasonable control, except Customer’s payment duties for Services already provided. There are no third-party beneficiaries. Electronic copies and counterparts are effective.

Contractor Basic is $97 per month with no setup fee unless the Order shows another approved promotion or price. It is month-to-month and includes a managed contractor website, use of a Customer-owned existing or new domain, hosting, SSL, support, five edit requests per billing month through the managed queue, on-page SEO basics, and Google Business Profile website linking.

The estimated website launch window is 7–10 business days after required details and approvals are complete. Basic does not include the Pro workspace, phone, automated messaging, campaign, inbox, booking, advertising, advanced SEO, migration, or custom integration features unless separately stated in the Order.

Contractor Pro is $297 per month with no setup fee unless the Order shows another approved promotion or price. It is month-to-month and includes Contractor Basic; a simple customer and lead workspace; unlimited reasonable website edit requests through the managed queue, one active request at a time; initial Google Business Profile cleanup; missed-call text-back; review-request workflow; automated lead follow-up; one-click campaigns; all-in-one inbox; business phone; and booking, as each connected feature becomes activated.

Pro includes one US local business number, one ordinary business-texting registration and recurring campaign fee, and $25 per paid billing period of eligible standard US calling and forwarding, registered SMS/MMS, carrier surcharges, LC Email events, and enabled email verification. There are no automatic usage charges; additional $25 top-ups require Customer approval. Allowances do not roll over and have no cash value.

The estimated website launch window is 7–10 business days after required details are complete. Marketing, phone, texting, email, and booking features activate separately after onboarding and any provider approvals. AI voice, advanced Google Business Profile work, advanced SEO, paid advertising, extra pages or redesigns, custom integrations, CRM migration, print work, and major funnels are quoted add-ons.

An annual prepay option applies only when expressly selected in the Order. Current standard annual prices are $1,164 for Contractor Basic and $3,564 for Contractor Pro, covering 12 paid service months plus 12 bonus service weeks. Annual prepay is non-renewing unless the Order clearly says otherwise and, except where law requires otherwise, is non-refundable once service begins. The Order controls if a different annual promotion is shown.

Questions, cancellation requests, and legal notices to Moblank may be sent to hello@moblank.com.